Avocent Positioned in the IT S

Avocent Positioned in the IT Service Desk Magic Quadrant

Evaluation Based on Completeness of Vision and Ability to Execute.

HUNTSVILLE, AL – Dec. 2, 2008 – Avocent Corporation (NASDAQ: AVCT), a global leader in IT Operations Management, today announced that it has been positioned by Gartner, Inc. in the ‘Magic Quadrant for  IT Service Desk’1 report.
 
"We consider being named to the Magic Quadrant a testimonial to the strength of our IT operations management focus and, in particular, our Avocent® LANDesk service management solutions,” said Avocent CEO Michael Borman. “Avocent’s suite, already in deployment by hundreds of corporations around the world, continues to deliver an easier way for customers to handle service desk requests.” 

The Avocent solution evaluated in the report was Touchpaper. The Touchpaper® IT Business Management suite, provides an end-to-end solution covering all aspects of IT business management – including IT service management, customer service solutions and network and systems management. By meeting the full functional requirements for ITIL™ (Information Technology Infrastructure Library) verification, the modular software suite enables customers to monitor and measure the performance of IT-driven business processes against pre-defined key performance indicators (KPIs).

To gain inclusion in the Gartner Magic Quadrant for the IT Service Desk, Avocent had t
• have an IT service desk offering to support enterprise environments of more than 5,000 employees, as demonstrated by customer references
•  include modules for incident management, problem management, change management, inventory management, self-service, knowledge management and SLA management. Vendors' customer references must have incident management, change management and at least two of the other modules in production;
• generate client interest and inquiries sufficient enough to be noticed by Gartner analysts. Analysts must also receive feedback from enterprise clients indicating that they are using the products.